FAQ
Can any item be customized?
Most all items can be customized! If you see an item that you would like customized or have an idea for a project, email us at AskUs@junedogdesigns.com or contact us here and we can discuss the possibilities.
How long does the process take?
Orders are processed in the order they are paid. Turnaround times are very fluid and are based on the volume and size of orders ahead of yours. It is always our goal to ship items out within seven to ten business days, however, if you are needing it by a specific date, please reach out to us to ensure there are not any large jobs ahead of yours that can cause delay.
**During peak holiday and event seasons, turn around times can reach up to three or four weeks. For the Christmas season, we will post a cut off time for holiday delivery on new orders on all of our social media platforms and website. Any orders placed before that date will be guaranteed to be completed prior to the holiday.
We strive to get orders processed as quickly as possible, will still maintaining the quality and precision that you have come to expect from June Dog Designs. If there is ever a concern about turn around time, please send us a message here or email us at AskUs@jundedogdesigns.com. We try hard to accommodate the needs of our customers.
Who is your shipping carrier?
We currently only ship within the United States, using USPS First Class and USPS Priority Mail, which comes with a tracking number. USPS Priority Mail will partially insure your package, up to $50.
If you would like to insure for more than $50, please contact us prior to ordering. **Once USPS has your package, we no longer have control of the process. Additionally, we cannot be held responsible for address errors. Please double check your address before checking out.
Do you offer local pick-up?
We do offer local pick-up for pre-paid orders. Since we are an online only operation and do not have a brick and mortar, we do not have a retail checkout location. We do, however, offer local pick-up to Concord, NC as a convenience and cost savings to our loyal customers. We are just a few short miles from downtown Concord, in eastern Cabarrus County. Upon checkout and when your order is ready, you will receive instructions on how to get your order.
Do you offer returns or refunds?
We will gladly accept returns and exchanges on items that qualify. Please contact us within 5 days of delivery for a RMA. Merchandise will need to be shipped back to us at the customer's expense within 14 days of delivery. Item should be returned in its original, new condition.
What does not qualify for returns or refunds?
Due to the custom nature of many our products, as well as hygiene concerns, returns are not accepted on jewelry or anything that is custom or personalized.
However, if something is wrong with your order, we certainly stand behind our work and will do what we can to make it right. Please notify us within 24 hours of receiving your order and we can discuss.
Clearanced items are final sale only and are not eligible for a refund or exchange.
Do you accept cancellations?
We do not accept cancellations. Please contact us if you have an issue with your order.
Wholesale Inquiries
We welcome wholesale partners and would love to learn more about you and your shop. Please contact us to discuss the possibility of becoming a wholesale partner.
Have a question that we didn't answer here? Drop us an email here.